It is estimated that in the year 2020,
e-commerce will reach up to $27 Trillion in retail sales globally.
Today, websites and mobile apps, and other tools utilize conversational commerce thru live chat, chatbots and voice assistants.
This added features in doing business provides better services and has greater reach than the traditional setup providing
convenience and faster transactions in which third-party business-to-consumer or consumer-to-consumer sales
achieve more engagements in online marketplaces.
The most common type of e-commerce is the B2B, which refers to all electronic transactions of goods and
sales that are conducted between two participating companies.